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Comcast
Comcast Fraud & Credit Risk Management Co-op
Philadelphia, PA
May 9, 2025
$25 an hour
Full-time
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

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Job Description

Program Overview


Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help youcultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day -to-day
operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand yourprofessional network.

This program immerses students into the daily operation of a contemporary media and technology company whileworking side-by-side with Comcast's top innovators. The student becomes an integral part of the Comcast team working
on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview
The Credit, Collections & Fraud (CCF) team focuses on identifying, reporting, and reducing financial losses tied toconsumer credit or fraudulent activity for our Xfinity Core and Xfinity Mobile products. Daily tasks are research oriented
with a focus on discovering and then communicating trends. Post discovery, the team shares findings with appropriatepartners, such as security or legal. Flexibility and communication are essential, as priorities are dynamic on the team.Ongoing projects include supporting fraud and credit functions of products post launch, fraud & credit trend root causeanalysis (RCA) & enhancing process documentation. Internally, the Co-op will rotate between various functions on theCCF team. Other Comcast matrix partners include Legal, Security, Product Owners, Tech & Sales. The Co-op will providea unique perspective as they will be closely connected to the broader team strategy and day to day investigationoperations.

Role Description
As the Fraud & Credit Risk Management Co-op on the CCF team, you will support various projects between the CCFgroups. There is a mix of cadenced and ad hoc analysis, so there is a balance of both consistency and variety. Cadencedreporting includes weekly credit operations monitoring, bi weekly buy flow performance updates, and monthly retailoutlier reporting. This reporting is meant to capture any anomalous activity, allowing the team to detect fraud trends todrive process enhancements.

What are some interesting problems the student will work on?
The co-op will analyze outlier data in excel & tableau to discover fraud & credit trends. From there they assemble anarrative on the situation they've discovered. They will uncover the trend & then partner with their manager to develop
the story. Then they will share the completed story with the appropriate matrix partners such as security, legal or othercompliance organizations within Comcast. By piecing the story together, they are driving data-based decision making.

In addition to analyzing data and developing action plans, the co-op will have the opportunity to make an impact on thedepartment by evaluating manual/minimally efficient processes and work to maximize efficiency by automation. Inclusiveof this is helping to determine things like level of effort and ROI analysis to truly help drive process efficiencies.

Where can this student make an impact?
You will be close to projects that connect to various portions of our fraud & credit processes. The team discovers gaps &then pitches both short term and long term data driven solutions to resolve issues. Since the co-op will rotate betweenthe teams, they are uniquely positioned to discover process overlaps, allowing for team efficiency gains. Ideally, the coop will discover and pitch at least 1 automation initiative & then partner with their manager and tech to see their projectthrough implementation.

Job Responsibilities
Responsibilities include but are not limited to:

  • Analyze data to identify patterns of potentially fraudulent activity and if identified risk areas of the businesses are
  • conducting operations in accordance with established policies/procedures.
  • Effectively communicate findings from their data analysis.
  • Discover and pitch automation opportunities.
  • Create slides for divisional leadership explaining current high-level fraud & credit trends.
  • Provide bi-weekly fraud performance updates to credit & fraud teams, including senior leadership.
  • Support the development of enhanced monitoring capabilities in all sales channels to proactively detect potential
  • theft or fraudulent activity.
  • Support the collections team in their reporting and analysis as needed.
  • Partner with the Cable Security, Legal and Compliance organizations in executing investigative responsibilities.
  • Other duties and responsibilities as assigned.
  • Preferred Skills
  • Research ability - willing to dive beyond the surface level answer
  • Proficiency with Microsoft Office including Excel and PowerPoint
  • Analytical Self-Starter & Problem Solver
  • Tableau user experience
  • Preferred Majors: Finance, Risk Management, Criminal Justice & Communications


Minimum Qualifications and Eligibility Requirements

  • Currently pursuing a bachelor's degree from Drexel University, with a cooperative learning track.
  • Available to work 40 hours per week for 6 months starting September 22, 2025, through March 27, 2026.
  • Authorized to work in the United States with no current or future sponsorship needs
  • Available to report in-person to the work location on the job posting
  • Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Relationship Building; Professional Etiquette; Accountability; Teamwork; Resilience; Communication


Salary:

Base Pay: $25.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Relevant Work Experience

0-2 Years

PDN-9eddf84f-edb9-412e-94b1-75427d9efa1f
Job Information
Job Category:
Administrative and Clerical
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Comcast Fraud & Credit Risk Management Co-op
Comcast
Philadelphia, PA
May 9, 2025
$25 an hour
Full-time
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