Siegfried Rivera, PA is seeking a Client Services Representative for its collections department. This role is the primary point of contact for homeowners regarding account inquiries. The ideal candidate must have a minimum of two (2) years' experience in Condominium/HOA collection process, be detail-oriented and have strong written and verbal communication skills. The candidate must be able to provide professional and solution-oriented support while assisting with association collection efforts. This is an onsite position in our Coral Gables office.
Job Duties:
- Answer and screen inbound calls and emails regarding association account inquiries
- Assist homeowners in understanding their account statuses
- Provide exceptional customer service
- Work closely with the collections team and assist with mailings
- Data entry into case management software
- Assist with processing payments and disbursements
- E-filing and e-recording of documents
- Able to adapt to work in a fast-paced environment with a "can do" positive attitude
Requirements:
- Minimum of 2 years' experience in Condominium and HOA collection process is preferred
- Knowledge with ledgers and breakdown of outstanding amounts is required
- Strong customer service, written and verbal communication skills
- Proficiency with Microsoft Office
- Knowledge of PerfectLaw is a plus
- Bilingual - English and Spanish are required
- Must be able to multitask and successfully manage a variety of demands daily
Education:
Seeking a minimum of an associate degree or certificate for legal assistant; however, may substitute experience for qualified/skilled candidates.
Equal opportunity employer.
We offer a competitive salary and comprehensive benefits package.
Compensation details: 45000-58000 Yearly Salary
PI60f9880c6ac2-29448-36905702
