Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Workers’ Compensation Department for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us.
With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey.
Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!
The scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.
Salary: $39,857 - $46,254 (Salary is commensurate with experience and credentials)
This opportunity is based out of the NJM West Trenton, NJ office.
Job Responsibilities
Answer calls from internal and external customers using excellent customer service skills and provide accurate information.
Process incoming First reports of accident via telephone, email and fax accurately and expeditiously.
Providing excellent customer service to all callers by demonstrating professional courtesy, conveying empathy, and actively listening to all questions and concerns.
Assisting the caller with their inquiries in an accurate, efficient, and comprehensive manner while striving for first call resolution.
Screening all calls and deciding what can be handled at the CIS level and transfer calls when appropriate to the right personnel.
Accurately complete authorization requests, directing them to the appropriate personnel.
Complete callbacks in a timely manner, documenting calls and results in computer correspondence.
Navigating multiple computer systems simultaneously to access and document appropriate information.
Required Qualifications and Experience
Accuracy and the ability to pay close attention to detail
Excellent customer service and phone manners
Data entry skills
Bilingual English/Spanish is preferred
Proficiency with Microsoft Office Suite software programs including Outlook and Word
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
