Salary range is:

$60,800.00 - $78,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The Casualty Field Consultant is responsible for delivering outstanding client service, fostering long-term client relationships, and driving the successful adoption and utilization of CCC products and solutions. This role combines expertise in digital solutions, casualty claims, customer service, and product training to support client performance and satisfaction across an assigned territory. The consultant collaborates closely with internal stakeholders—including Customer Success Managers (CSMs), Account Managers (AMs), and the sales team—to develop and implement service strategies aligned with both client and company business objectives.

Key Responsibilities:

Serve as the primary service contact for assigned customers, providing ongoing support and consultation
Conduct on-site and virtual visits to deliver proactive service, training, and performance reviews
Understand/conceptualize the technology behind digital solutions
Analyze insurance industry trends and client performance metrics to develop actionable insights and recommendations
Troubleshoot client issues and coordinate resolution with technical support and IT operations
Conduct CCC product demonstrations and training sessions for individuals and groups
Collaborate with internal teams to build and execute service plans tailored to client needs
Advocate for clients internally to ensure their feedback and concerns are addressed effectively
Promote retention and growth by identifying opportunities to improve client outcomes and satisfaction
Build deep understanding of client claims processes to support optimization and drive results

Requirements:

Bachelor’s degree (required)
2–3 years of experience in IT consulting, software training, account management, or insurance casualty roles
Experience with 1st and/or 3rd party casualty claims (strong preference)
Strong knowledge of the insurance industry (preferred)
Exceptional communication, interpersonal, and customer service skills
Proven ability to analyze complex data and identify actionable trends
Self-motivated, proactive, and comfortable working independently
Project management experience is a plus

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.