AMERICAN MUNICIPAL POWER, INC.
JOB DESCRIPTION
This position may be eligible for a hybrid work environment (combination of remote work and in-office reporting), with the coordination and approval of the appropriate supervisor. The position is located in and will report out of Columbus, OH.
Position Title: Business Solutions Analyst
Reports To: Assistant Vice President, Innovation & Transformation
Basic Functions: The Business Solutions Analyst is responsible for evaluating current solutions, technologies, and processes to suggest improvements and enhance organizational efficiency. This person will research and evaluate emerging technologies, lead proof-of-concept testing, and support the implementation of new solutions. They will communicate technical information to non-technical stakeholders and provide support, training, and technical assistance.
Essential Functions:
1. Evaluates current solutions, technologies, and processes to identify areas for improvement.
2. Researches and assesses available and emerging technologies, reporting findings to AMP leadership.
3. Works with cross-functional teams to identify and prioritize business requirements and develop solutions to meet them.
4. Leads and/or participates in proof-of-concept testing and supports the implementation of new solutions.
5. Effectively communicates technical information to non-technical stakeholders.
6. Advocates for best practices and the utilization of available tools.
7. Gathers and analyzes data from various sources to identify trends, patterns, and opportunities for improvement.
8. Develops and maintains comprehensive business plans that align with organizational goals and strategies.
9. Assists in the pursuit of funding opportunities, including creating application project budgets, analyzing demographic data, and creating easy-to-understand visuals.
10. Performs cost-benefit analysis to support decision-making processes.
11. Translates business needs into technical specifications for implementation teams.
12. Works closely with multiple departments to elicit, document, and refine clear and comprehensive business requirements.
13. Identifies key performance indicators (KPIs) and success metrics to track and evaluate the progress of initiatives.
14. Develops and maintains reports and dashboards to provide stakeholders with relevant and timely information.
15. Conducts research and analysis to evaluate the effectiveness of existing processes and systems, and recommends improvements.
16. Collaborates with business stakeholders to define and document business processes and requirements.
17. Provides training to end-users to ensure successful adoption of new systems and processes.
18. Actively participates in technical and business innovation efforts as required.
19. Performs other duties as assigned.
Knowledge, Skills, & Qualifications:
1. A four-year degree in Information Technology, Computer Science, Business Administration, or a related field preferred; or 5 years of directly related experience.
2. In-depth understanding of current and emerging technologies, including their applications and potential impact on organizational efficiency.
3. Strong knowledge of business process improvement methodologies and best practices.
4. Proficiency in gathering, analyzing, and interpreting data to identify trends, patterns, and opportunities for improvement.
5. Ability to effectively communicate complex technical information to non-technical stakeholders.
6. Excellent collaboration skills to work with cross-functional teams and stakeholders.
7. Experience in leading and participating in proof-of-concept testing and supporting the implementation of new solutions.
8. Skills in providing training, support, and technical assistance to stakeholders and end-users.
9. Strong problem-solving skills with the ability to think critically and creatively to develop effective solutions.
10. Ability to adapt to changing technologies and business environments, and to stay current with industry trends and best practices.
11. Proficient in Microsoft Excel, PowerPoint, Visio and other data analysis tools.
12. General knowledge of various types of enterprise systems and technologies and how they interface is a plus. Examples include: ERP, ECM, CRM, asset management and infrastructure technologies.
13. Strong organizational skills, with the ability to manage multiple priorities and deadlines.
14. Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization.
15. Must have a keen sense of system integration requirements and industry trends, and assist in translating those trends and requirements into project deliverables.
16. Strong analytical and problem-solving skills.
17. Must be a detail and process oriented, innovative, self-starting, hands-on technology professional that is able to work with minimal supervision.