Job Description
Our Digital Manufacturing Operations Team supporting our Wilson, NC site is seeking a Laboratory Systems Support Associate to join our team. This role will provide laboratory system support and expertise to enable our manufacturing and packaging division in the reliable and compliant supply of quality drug/vaccine products to customers and patients across the globe. This job will allow for many opportunities around problem resolution, process/change control, data collection techniques, and troubleshooting in compliance with System Life Cycle Documentation (SDLC), GMP, safety, and environmental regulations. Actively support, participate, and embrace a diverse and inclusive culture including significant interaction with laboratory, manufacturing, and quality groups. Supporting and learning a broad spectrum of laboratory systems within GMP Laboratory/Manufacturing/Packaging Operations.
Working within our Manufacturing Division Digital Technology Organization, you will:
* Provide key systems support for various laboratory equipment and systems including HPLC/GC, LabX, Empower, and various standalone platforms in Quality Laboratory Operations.
* Aid in trouble-shooting systems communication/equipment issues for improving laboratory performance (e.g. process improvements, etc.) through change control while maintaining the laboratory systems in compliance with cGMPs.
* Support a large spectrum of laboratory systems within the Quality and Manufacturing Operations; providing multiple opportunities to learn new technologies and make a positive impact.
* Aid in Authoring/maintaining technical documentation and ensuring compliance with data integrity, safety, and environmental directive, as well as Life Cycle Documentation, Qualifications, Change Controls, and Standard Operating Procedures.
* Aid in supporting laboratory systems incidents, quality investigations and corrective actions for laboratory equipment/systems to resolve complex problems and prevent reoccurrence.
* Communicating effectively while being open and approachable with a friendly, positive, and professional attitude with immediate manager, team, and area stake holders.
Responsibilities will potentially include:
* Providing laboratory systems coverage in support of Laboratory/Manufacturing/Packaging Operations.
* Support laboratory systems related incidents and/or changes.
Education
* High School Diploma is required.
* B.S., B.A. in Information Technology, Science, Engineering, or equivalent discipline preferred.
Experience | Skills | Knowledge
Required
* Strong verbal and written communication and interpersonal skills to interface effectively with all levels of colleagues in a team environment, and with external parties.
Preferred
* Experience in pharmaceutical/ biotechnology industry.
* Knowledge and/or experience in computer validation and system life cycle development.
* Experience with computerized systems and laboratory technology for pharmaceutical quality testing.
#MSJR
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$70,500.00 - $110,900.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
Not ApplicableShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aRequired Skills:
Availability Management, Availability Management, Biopharmaceutical Industry, Biotechnology, Change Controls, Computer System Validation (CSV), Computer Technical Support, Digital Technology, Environmental Regulations, GMP Compliance, Incident Management, Laboratory Information Management System (LIMS), Learning New Technologies, Management Process, Management System Development, Problem Management, Quality Assurance (QA), Quality Assurance Review, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Stakeholder Management, Systems Troubleshooting, Technical Writing Documentation {+ 1 more}Preferred Skills:
Job Posting End Date:
06/24/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R353331