Riverside Community Care
Love what you do!
Assistant Vice President of Behavioral Health Services: with a focus on Quality and Outcomes
*Internal Candidates Only*
Riverside Community Care is one of the largest and most respected community-based, not-for-profit behavioral healthcare and human service organizations in Massachusetts. The breadth of our services and our commitment to innovation has earned us national recognition, the respect of our peers, loyalty from our employees, and high ratings from the people we serve. We serve children, adolescents, families, and adults in need of behavioral healthcare and a broad range of human services. Communities, schools, and workplaces also turn to Riverside when faced with the emotional aftermath of tragic events or on suicide prevention. We are seeking an Assistant Vice President for in our Behavioral Health Services division with a focus on Quality and Outcomes!In this vital role, the Assistant Vice President of Behavioral Health Services oversees, plans, administers, and supervises Division operations.
The AVP will:
- Ensure the delivery of high quality, recovery-oriented, fiscally viable care, appropriate staff support and compliance with organizational, payer and regulatory requirements of Division programs
- Focus on continuous quality improvement (CQI), program outcomes, and data-informed improvement efforts across the division. The role supports many of the Division’s business and quality improvement processes, and leads development, implementation and monitoring of program outcome metrics and performance reports.
- Collaborate with data teams to ensure accurate EHR data capture and the development of reports required for internal tracking and state or payer submission. Also lead special projects and Division-wide initiatives aimed at improving care quality, client outcomes, and operational efficiency.
- Have primary oversight responsibility for designated Division programs, services and projects jointly identified with the Vice President of Behavioral Health Services and is responsible for direct management of these programs as necessary due to program manager vacancy.
- Provide back-up oversight of the entire Division alongside other AVPs in the absence of the Vice President of Behavioral Health Services and as needed
Schedule: Full Time, 40 hours
- Hybrid with 2 days a week in office
Pay Rate: $121,275.12/salaried
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Hear what employees think about working for Riverside!
Required Skills
- Believes in creating a learning organization (aka: creating an environment of continuous learning, mentoring/coaching staff to reach their fullest potential)
- Flexibility, able to pivot when needed, comfortable with change and working in a fast-paced environment
- Excellent communication, interpersonal and organizational skills required. Proficiency with Microsoft Excel (e.g., pivot tables, formulas), Microsoft Office Suite, and video conferencing platforms
- Valid driver’s license and regular access to a reliable vehicle required.
Required Experience
- Minimum of a Master's Degree in a behavioral or public health discipline required.
- Massachusetts licensure at an independent level of practice strongly preferred.
- At least 7 years' experience in healthcare/human services, including at least 5 years supervisory and management experience, required.
- At least 2 years’ experience working with data-driven decision making, quality improvement, and/or outcomes management required
- Experience with program/service development and report/proposal writing required.
- Experience and knowledge of budget development, fiscal and operational oversight, operating in a 3rd party billing and managed care contracted environment required. Familiarity with Medicaid/ACO’s strongly preferred.
- Familiarity with project planning, and/or experience working in an integrated care environment with mental health, substance use, and physical healthcare services strongly preferred.
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.