Want to love your job? We're hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
*A choice of medical plans that are best in class
*Dental and Vision Insurance
*Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
*Adoption Assistance
*Short-Term and Long-Term Disability
*Life, Accident and Critical Illness Insurance
*Identity Theft Protection
*Employee Assistance Program
*Business Travel Insurance
*401(k) Retirement Plan
*Flexible Spending Accounts
*Tuition Reimbursements up to $5,250 per year
*Quarterly Restricted Stock Units Program
*Annual holiday bonus

We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie's Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, "We are a people company that just happens to serve steaks." Check us out, you won't be disappointed!

Position Overview

This position supports the Asset Protection Manager by tracking and monitoring all forms of fraud within Texas Roadhouse, Inc. Manages and monitors the fraud solutions in place, and tracks fraud related key performance indicators. This position will maintain regular contact with our fraud solution vendors, collaborating with them and internal partners to understand the efficiency on how the risk assessment solutions are performing. Additionally, follows up on fraud related issues reported from guests and operators by understanding, investigating, and resolving the issue.

Responsibilities

Recommending anti-fraud processes and optimizes current fraud prevention processes
Identifying potential process improvements and collaborates with business partners
Working cross functionally with databased teams to ensure adequate access to data

Identifying fraudulent activity such as payment fraud, friendly fraud, and theft using third party tools
Monitoring real time queues, customer, and transactional records to identify unauthorized transactions, fraudulent accounts, and false positives
Analyzing accounts and transaction patterns to determine existing fraud trends.
Managing and monitoring risk assessment workflows on an ongoing basis
Maintaining fraud analysis models to improve efficiency and effectiveness of company systems
Maintaining confidentiality of all information collected during investigations
Ensuring compliance with established processes and procedures
Understanding existing solution design and how/where risk assessments are made
Supporting and recommending enhancements to operational objectives
Tracking chargeback rates at the store level to identify those at risk and determines adjustments to the risk assessments
Identifying system improvements to prevent fraudulent activities

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

Bachelor's Degree strongly preferred: Criminal Justice, Business, or related degree. Experience may substitute for educational requirements.
Experience in Exception Based Reporting and internal investigations preferred.
Minimum 3 years in Asset Protection/Loss Prevention to include fraud detection, mitigation, and trend analysis
Proficient in Excel, Word, and PowerPoint. Preferred experience in Microsoft Power BI and/or equivalent
Must have strong organizational, analytical and communication skills. Ability to explore and analyze operational data

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.