Job Title: Application Production Support Engineer
Location: Addison, TX or Hopewell, NJ or Chandler, AZ (Hybrid)
Job Type: Contract (12-18 months)
Pay Range: $20/hr
Start Date: ASAP
Interview Process: One virtual interview (camera on) with technical questions and scenarios

Position Overview:
We are seeking a skilled Application Production Support Engineer to join a dynamic team responsible for supporting a real-time payment platform within a high-availability, fast-paced environment. The ideal candidate will bring strong technical expertise, problem-solving skills, and a proactive approach to managing and resolving incidents in critical production systems.

Responsibilities:

• Provide daily production support for real-time global payment applications and associated platforms
• Troubleshoot and resolve application and infrastructure issues, participating in incident bridges as necessary
• Perform in-depth technical analysis, root cause investigation, and resolution documentation
• Ensure seamless operations by maintaining and updating runbooks, contingency plans, and support documentation
• Collaborate with internal technology and business teams to resolve incidents and support application releases
• Respond to audit, risk, and compliance-related requests and ensure adherence to governance standards
• Contribute to process improvements by identifying opportunities for automation, monitoring enhancements, and operational efficiencies
• Support application deployments, failover procedures, and patching activities
• Communicate incident status and resolution steps clearly and confidently to stakeholders during bridge calls

Required Qualifications:

• 5+ years of professional experience in a production support or technical operations role
• Proficiency in Unix/Linux operating systems and scripting
• Strong SQL skills for data analysis and issue resolution
• Experience working with monitoring tools (preferably Splunk)
• Solid understanding of incident management, release management, and change control processes
• Demonstrated problem-solving, conflict resolution, and analytical thinking in high-pressure environments
• Experience supporting applications in a regulated, high-availability industry (e.g., finance, payments, healthcare)

Preferred Qualifications:

• Experience in real-time payment systems, including associated workflows and security protocols
• Prior experience working in financial institutions or with payment platforms
• Familiarity with enterprise-grade monitoring and automation tools