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The position requires extensive travel in Wisconsin, northern Illinois, Minnesota, Iowa, Nebraska with a good possibility of all North America. Will most likely be overnight in hotels 3-4 days per week. SummaryThe Field Service Technician installs, inspects and services company equipment assuring product performance, addresses and resolves questions and problems regarding products, and conducts training and service programs in the operation and maintenance of products. Essential Duties and ResponsibilitiesInstall, inspect, and start up company manufactured Automatic unloading equipment at customer sites according to specifications and drawings.Monitor erection and installation of equipment to ensure that company guidelines and tolerances have been met.Service all company products at customer sites; testing, troubleshooting and adjusting as needed.Use various gauges, meters, and electrical testing equipment to check specifications.Provide technical support to customers over the telephone, and via Email addressing and resolving questions and problems.Communicate with appropriate company employees regarding product problems to facilitate problem resolution.Conduct training and service programs in the operation and maintenance of equipment for customer employees.Complete all required records and documentation for customers and for the company.Determine the acceptance of equipment installation to activate warranty.Performs other duties and responsibilities as requested or required. 11. Completes special projects and other duties as assigned QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or ExperienceRequires high school diploma or general education degree (GED) and 3 to 5 years of technical experience.Certifications & LicensesIndustry-specific certifications a plus; must have valid driver's license with a clean driving record.
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