Job#: 2079119

Job Description:

Job Title: Information Systems Business Analyst II

Location: Anderson, SC

Duration: Full Time

Job Summary: The Information Systems Business Analyst II plays a key role in supporting and enhancing the research grant application system. This position provides comprehensive technical and customer service support, ensures seamless system functionality, and collaborates with university staff to maintain cohesive web and eForm designs. Through process improvement, effective documentation, and user-focused enhancements, the Analyst supports principal investigators (PIs) and staff in achieving research excellence. Other duties as assigned.

Job Duties:

1. System Administration Support:

• Responsible for managing and improving the research grant system to enhance the experience of users.
• Work on eForms, modules, and web administration.
• Troubleshoot account issues, implement eForm updates and workflow revisions, enable user notifications, and deliver quality-of-life improvements.
• Ensure compliance with branding and website standards by maintaining unit-specific web content.
• % of Time: 40%
• Essential or Non-Essential: Essential

1. Technology Support:

• Provide day-to-day system support for users, including troubleshooting account access issues and resolving user queries.
• Enable user notifications and reporting functionalities to improve system engagement and usability.
• Assist in the design and implementation of system enhancements, such as eForm updates and additional system features.
• % of Time: 30%
• Essential or Non-Essential: Essential

1. Process Improvement:

• Work closely with university units to identify opportunities for process automation and efficiency within workflows.
• Collaborate on the implementation of revised eForms and workflows to support evolving research needs.
• Continuously analyze system feedback to recommend and execute feature upgrades and process optimizations.
• % of Time: 20%
• Essential or Non-Essential: Essential

1. Customer Service Focus:

• Act as a primary point of contact for users, ensuring timely resolution of system-related inquiries and issues.
• Provide clear communication and training resources to empower users in navigating the system effectively.
• Foster positive relationships with stakeholders, including principal investigators and research staff, to understand their system needs.
• % of Time: 5%
• Essential or Non-Essential: Essential

1. Documentation and Reporting:

• Maintain detailed system documentation, including user guides, troubleshooting steps, and release notes for updates.
• Generate and provide analytical reports to inform decision-making and demonstrate system performance.
• Collaborate with stakeholders to design and document visually engaging enhancements for communications and interfaces.
• % of Time: 5%
• Essential or Non-Essential: Essential

Total % must equal 100%

Minimum Requirements:

• Minimum Education: Associates Degree in Information Technology or related computer field.
• Minimum Experience: 4+ years of relevant work experience.

Preferred Qualifications:

• Preferred Education: Bachelors Degree in Information Technology or related field.
• Preferred Experience: Experience in system administration and process improvement within a research environment.
• Preferred Licenses & Certifications: Relevant certifications in system administration or project management.

Supervision, Budget, Fiscal, & Emergency Responsibilities:

• Supervision: May act as a lead by guiding the work of others who perform essentially the same work.
• Fiscal Responsibility: Responsible for monitoring the departmental budget and may manage fund allocation.
• Emergency Response Level: Level 2 - Essential Support.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.