Job Description
About us
National Grid is hiring an Analyst for our Meter Data Services - Electric Collections in Syracuse, NY
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
As an Analyst in Meter Data Services (MDS), the role will be accountable for the collection of electric and gas meter information, accurate and timely delivery of this information to downstream systems and users (billing, settlement, energy efficiency, energy suppliers, account executives, CMS, Meter Engineering, AMO, the AMI team, etc.). This critical role will be responsible for identifying customer meter collection issues and subsequently prioritizing corrective action with field operations in all jurisdictions. The position will need to support regulatory requests, SOX and audit inquiries as well as other ad hoc requests asked of MDS from outside teams.
Key Accountabilities
* Tracking and validating daily job execution to maintain integrity of billing file outputs.
* Coordinating communication with field personnel and customer organizations in the event of missed routes.
* Accurately and consistently execute MDS collection processes to meet daily & monthly deliverables
* Support Electric Ops either directly or indirectly per your role within MDS
* Backup for EPO (Energy Profile Online)
* Analyze daily collection results, identify meter collection issues, coordinate with field operations and billing organization to resolve issues.
* Coordinate with the field operations organization in supporting meter exchanges and troubleshooting at the field site.
* Support SOX & Internal Audit requests and deliverables
* Support process improvement activities providing creative process improvement ideas, support team hub activities and PEX activities to drive continuous improvements.
* Cultivate successful working relationships with colleagues to ensure consistent operational performance for key stakeholders (Customer Meter Services, Electric & Gas Meter Shops, Accounts Maintenance, Billing and Systems, Supplier Services, Regulatory and Pricing and Information Technology).
* Interface with key stakeholders to provide process and analytical support to help deliver on regulatory mandates, process improvements and Key Performance Indicators.
Qualifications
- Bachelor's degree in Business, Economics, Marketing, Finance, Engineering, or a related field preferred, or equivalent work experience preferred
- 1-3 years of experience in the energy industry preferred
- Experience with SQL and/or Power BI is a plus
- Experience with National Grid Customer Billing Systems (CSS) preferred
- Proficiency in Microsoft Office Suite and Outlook required
- Demonstrated willingness to learn and expand technical knowledge
- Strong analytical skills, with the ability to interpret meter collection data accurately and in a timely manner
- Proven ability to collaborate with multiple stakeholders, manage competing priorities, and meet established deadlines
- Ability to work effectively in a team environment with individuals from diverse backgrounds and experiences
- Strong verbal and written communication skills
- Ability to start work at 7:00 a.m.
More Information
Salary
$69k - $81k a year
#LI-NF1
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
About us
National Grid is hiring an Analyst for our Meter Data Services - Electric Collections in Syracuse, NY
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
As an Analyst in Meter Data Services (MDS), the role will be accountable for the collection of electric and gas meter information, accurate and timely delivery of this information to downstream systems and users (billing, settlement, energy efficiency, energy suppliers, account executives, CMS, Meter Engineering, AMO, the AMI team, etc.). This critical role will be responsible for identifying customer meter collection issues and subsequently prioritizing corrective action with field operations in all jurisdictions. The position will need to support regulatory requests, SOX and audit inquiries as well as other ad hoc requests asked of MDS from outside teams.
Key Accountabilities
* Tracking and validating daily job execution to maintain integrity of billing file outputs.
* Coordinating communication with field personnel and customer organizations in the event of missed routes.
* Accurately and consistently execute MDS collection processes to meet daily & monthly deliverables
* Support Electric Ops either directly or indirectly per your role within MDS
* Backup for EPO (Energy Profile Online)
* Analyze daily collection results, identify meter collection issues, coordinate with field operations and billing organization to resolve issues.
* Coordinate with the field operations organization in supporting meter exchanges and troubleshooting at the field site.
* Support SOX & Internal Audit requests and deliverables
* Support process improvement activities providing creative process improvement ideas, support team hub activities and PEX activities to drive continuous improvements.
* Cultivate successful working relationships with colleagues to ensure consistent operational performance for key stakeholders (Customer Meter Services, Electric & Gas Meter Shops, Accounts Maintenance, Billing and Systems, Supplier Services, Regulatory and Pricing and Information Technology).
* Interface with key stakeholders to provide process and analytical support to help deliver on regulatory mandates, process improvements and Key Performance Indicators.
Qualifications
- Bachelor's degree in Business, Economics, Marketing, Finance, Engineering, or a related field preferred, or equivalent work experience preferred
- 1-3 years of experience in the energy industry preferred
- Experience with SQL and/or Power BI is a plus
- Experience with National Grid Customer Billing Systems (CSS) preferred
- Proficiency in Microsoft Office Suite and Outlook required
- Demonstrated willingness to learn and expand technical knowledge
- Strong analytical skills, with the ability to interpret meter collection data accurately and in a timely manner
- Proven ability to collaborate with multiple stakeholders, manage competing priorities, and meet established deadlines
- Ability to work effectively in a team environment with individuals from diverse backgrounds and experiences
- Strong verbal and written communication skills
- Ability to start work at 7:00 a.m.
More Information
Salary
$69k - $81k a year
#LI-NF1
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
About National Grid
National Grid lies at the heart of a transforming energy system. Our business areas play a vital role in connecting millions of people to the energy they use, while continually seeking ways to make the energy system clean, fair, and affordable. In the UK we own and develop the high-voltage electricity transmission network in England and Wales, taking electricity from where it’s generated to where it’s needed.
National Grid Electricity Distribution delivers electricity to over 20 million people across homes and businesses in the Midlands, South West England, and South Wales.
In the US, we own and operate electricity and natural gas networks, serving over 20 million people across New York State and Massachusetts.
National Grid Ventures operates across the UK, Europe, and the US, developing, operating, and investing in large-scale clean energy infrastructure. National Grid Partners invests in entrepreneurs at the intersection of energy and emerging tech, with capital, resources, connections, and know-how.
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