ABOUT THE DEPARTMENT
The Visitor Experience (VX) Department is responsible for Museum operations related to admissions, ticketing, membership and group sales, wayfinding, and queue management. We regularly partner with our colleagues in across the Museum to provide a welcoming and inclusive experience for our Members and visitors by providing world-class customer service for our diverse audiences. Our team is comprised of over 100 staff and 300 volunteers.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
As an Ambassador, you are responsible for representing the Museum to the public through direct interaction with Museum visitors and Members. You have a strong sense of hospitality and are self-starting, flexible, and can work both independently and as part of a team. You can handle large crowds, crowded spaces, and answer questions and provide information repeatedly with poise and professionalism. You are energized by working in a fast-paced environment and interacting with people of all backgrounds.
PRIMARY RESPONSIBILITIES & DUTIES:
Create a warm welcoming presence for museum members and visitors.
Learn POS system to sell museum admission, process group bookings, and sell memberships.
Assist with crowd control indoors and outdoors. Ensure smooth flow of visitors by proactively guiding visitors to various queues and spaces.
Greet guests, respond to questions, and offer guidance. Resolve general complaints from guests and Members on site.
Stay up to date with current and upcoming exhibitions, museum programs, and marketing campaigns. Attend daily updates at the beginning of every shift and required training sessions.
Scan admission tickets at points of entry to galleries and for ticketed events and programs.
Help maintain POS preparedness with supplies and relevant marketing materials. Keep daily station stocked with maps and any other relevant printed information.
Assist with Special events including Member exhibition previews and other onsite programs and museum events including handing out assistive listening devices (ALDs) for auditorium programs and seating program attendees.
Facilitate visitor adoption and use of virtual queuing system for entry to select special exhibitions.
Process all Member transactions. Identify upsell opportunities and process new and renew members in the Tessitura ticketing system. Complete appropriate information and CSI's in Tessitura for back-of-house reporting and customer resolution.
Performs any duties reasonably related to the functions described above.
REQUIREMENTS & QUALIFICATIONS:
1 year experience in customer focused and service-related industries.
Previous experience working in high traffic environments.
Demonstrated proficiency with all Tessitura transactions and other VX technology.
Cash handling experience.
Exceptional customer service skills, customer service experience, passion for the arts.
Must be available to work weekends and holiday periods.
COMPENSATION RATE:
Pay Rate: $26.98 / Hourly