CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

Loss Mitigation Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate loan losses.

NORMAL DAY-TO-DAY WORK

1. Provide early and late-stage delinquency management by monitoring loan accounts and identify members who are at risk of becoming delinquent.
2. Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency
3. Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
4. Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.
5. Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
6. Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
7. Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
8. Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.
9. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
10. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 4-6 years experience in consumer loan product collections, financial services or related field.
2. Must have an understanding of accounting principles and business financial statements and tax returns.
3. Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.
4. Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.
5. Strong interpersonal skills with ability to work in a team environment.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer).
8. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. Bachelor's degree in finance, Accounting, Economics, Business or related field required.
2. Prefer a minimum of 2-4 years of Credit Union consumer credit experience.
3. Knowledge of loan structuring and work-out solutions in desirable.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

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