Job Description
Are you passionate about serving others and making a difference in your community? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk I.At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, and provide support that helps ensure a positive customer experience. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You'll Do
As a Customer Service Clerk I, you will:
What We're Looking For
The ideal candidate will possess:
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
What You'll Do
As a Customer Service Clerk I, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Provide information regarding utility billing, payments, services, and City policies and procedures.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Enter, update, and maintain customer account information within the utility billing system.
- Prepare and maintain records, reports, and related documentation.
- Process incoming correspondence and route information as appropriate.
- Access available information sources to answer customer questions and provide assistance.
- Collaborate with team members and other City departments to provide excellent customer service.
- Perform related clerical and customer service duties as assigned.
What We're Looking For
The ideal candidate will possess:
- Strong customer service, communication, and interpersonal skills.
- Attention to detail and accuracy when handling account information and financial transactions.
- The ability to learn policies, procedures, and utility billing processes.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Previous customer service, cash handling, bookkeeping, or administrative support experience is preferred.
- A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Are you passionate about serving others and making a difference in your community? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk I.At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, and provide support that helps ensure a positive customer experience. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You'll Do
As a Customer Service Clerk I, you will:
What We're Looking For
The ideal candidate will possess:
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
What You'll Do
As a Customer Service Clerk I, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Provide information regarding utility billing, payments, services, and City policies and procedures.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Enter, update, and maintain customer account information within the utility billing system.
- Prepare and maintain records, reports, and related documentation.
- Process incoming correspondence and route information as appropriate.
- Access available information sources to answer customer questions and provide assistance.
- Collaborate with team members and other City departments to provide excellent customer service.
- Perform related clerical and customer service duties as assigned.
What We're Looking For
The ideal candidate will possess:
- Strong customer service, communication, and interpersonal skills.
- Attention to detail and accuracy when handling account information and financial transactions.
- The ability to learn policies, procedures, and utility billing processes.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Previous customer service, cash handling, bookkeeping, or administrative support experience is preferred.
- A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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