Southern New Hampshire University
We're committed to providing affordable and accessible higher education to everyone.
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What We Do

Day-in and day-out, our learners give us the inspiration we need to get out of bed in the morning. We measure our success by their success, and each of us takes part in it – from student advisors and instructors, to behind-the-scenes administrators, web developers, strategists and marketers. Our learners remind us that the effort we put in makes a difference in their lives…and ours.

Community

Ours is a culture of service, gratitude and an unwavering commitment to doing the right thing. As part of this commitment, we partner with like-minded organizations to promote life-changing programs and scholarships for all learners, especially those for whom education is not a guarantee. Because we believe no barriers, whether social, geographic or economic, should stand in the way of even the loftiest goals.

Benefits

Celebrating success is part of our DNA—whether it’s a surprise diploma delivery, a West-Coast graduation ceremony across the country, or rewarding our employees for the amazing work they do every day for our learners.

Here are just a few things we offer employees:

  • Generous Paid Time Off
  • Retirement Plans w/ Competitive Employer Contribution
  • Affordable Medical, Dental, and Vision
  • Tuition Reimbursement
  • Gym Reimbursement
  • Volunteer Time Off

Career Opportunities

Records Coordinator
Southern New Hampshire University's traditional campus is seeking a Records Coordinator. The Records Coordinator will perform a wide variety of data processing, data entry, records research, customer service, and processing tasks related to student records and registration. These include, but are not limited to: processing enrollment verifications, registration and enrollment changes, transcript requests, FERPA privacy updates, biographical changes, grade changes, and incomplete requests.Essential responsibilities of this position include the following:The Records Coordinator will perform a variety of data processing, data entry, records research, and processing tasks related to student records and registration.Direct and coordinate matters relating specifically to enrollment and recordsProcess enrollment verification and employer term statementsProcess course registration and enrollment-related tasks and changes: drops, adds, course withdrawals, prerequisite waivers, leave of absences, internal transfers, overload petitions, and University withdrawalsDeliver exceptional service on the "front lines" of the main Registrar telephone line and in writing as a G2P (Go to Person) for our team and the officeServe as the resident expert in all areas of transcript processing and vendor relationships with staff, students, and vendor customer support. Manage all aspects of incoming transcript requests and the release/issuance of official SNHU transcripts:Process orders as needed through 3rd party vendor systemOversee transcript with diploma processFulfill transcript orders as neededRetrieve archival records kept in non-electronic formatAct as an authority on grade policies and procedures, and advise the community accordingly. Oversee and manage grades and grading issues university-wideVerify accuracy of gradesProcess grade changes and unearned FsFollow up on non-reported gradesProcess incomplete grade contract maintenance and remindersEnsure accuracy of all biographical changes to student records (name, social security, and date of birth)Provide support to the team with oversight, processing and data entry tasks related to: mail merge communication, scholastic standing, dean's list/president's list, honor societies, FERPA, NSC reporting, gender and data of birth validation, and periodic clean-upRun reports and update student records to ensure integrity of student recordsCoordinate the record retention and destruction of permanently archived files/documents in records management systems including but not limited to: Perceptive Content, PaperVision, and microfiche as outlined in SNHU's Academic Record Retention PolicyMinimum Qualifications:Bachelor's Degree and 1 to 2 years' experience, or equivalentTechnical Aptitude Must be consistently detail-oriented, precise, and meticulousMust be able to work independently with minimal supervision, sustain productivity despite consistent interruptions, juggle multiple tasks simultaneously, plan and anticipate, manage time well, think critically, and comport themselves in a professional and ethical mannerUse judgement to apply existing policies. Must be able to apply his/her knowledge of University policies to responsibilities. Must be able to read and interpret the intention of these policies to identify when certain actions compromise academic integrity, despite there not being a clear policy for each and every possible caseUse own discretion and ingenuity for resolutionDemonstrated ability to work well under time constraints to meet deadlinesHigh volume of work must be produced efficiently and accuratelyPreferred Qualifications:Previous experience working with: Colleague, WebI, Informer, ServiceNow, Qualtrics, Excel, Perceptive Content, Salesforce, and Credential SolutionsWork Hours:Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed.A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
Records Coordinator
Southern New Hampshire University's traditional campus is seeking a Records Coordinator. The Records Coordinator will perform a wide variety of data processing, data entry, records research, customer service, and processing tasks related to student records and registration. These include, but are not limited to: processing enrollment verifications, registration and enrollment changes, transcript requests, FERPA privacy updates, biographical changes, grade changes, and incomplete requests.Essential responsibilities of this position include the following:The Records Coordinator will perform a variety of data processing, data entry, records research, and processing tasks related to student records and registration.Direct and coordinate matters relating specifically to enrollment and recordsProcess enrollment verification and employer term statementsProcess course registration and enrollment-related tasks and changes: drops, adds, course withdrawals, prerequisite waivers, leave of absences, internal transfers, overload petitions, and University withdrawalsDeliver exceptional service on the "front lines" of the main Registrar telephone line and in writing as a G2P (Go to Person) for our team and the officeServe as the resident expert in all areas of transcript processing and vendor relationships with staff, students, and vendor customer support. Manage all aspects of incoming transcript requests and the release/issuance of official SNHU transcripts:Process orders as needed through 3rd party vendor systemOversee transcript with diploma processFulfill transcript orders as neededRetrieve archival records kept in non-electronic formatAct as an authority on grade policies and procedures, and advise the community accordingly. Oversee and manage grades and grading issues university-wideVerify accuracy of gradesProcess grade changes and unearned FsFollow up on non-reported gradesProcess incomplete grade contract maintenance and remindersEnsure accuracy of all biographical changes to student records (name, social security, and date of birth)Provide support to the team with oversight, processing and data entry tasks related to: mail merge communication, scholastic standing, dean's list/president's list, honor societies, FERPA, NSC reporting, gender and data of birth validation, and periodic clean-upRun reports and update student records to ensure integrity of student recordsCoordinate the record retention and destruction of permanently archived files/documents in records management systems including but not limited to: Perceptive Content, PaperVision, and microfiche as outlined in SNHU's Academic Record Retention PolicyMinimum Qualifications:Bachelor's Degree and 1 to 2 years' experience, or equivalentTechnical Aptitude Must be consistently detail-oriented, precise, and meticulousMust be able to work independently with minimal supervision, sustain productivity despite consistent interruptions, juggle multiple tasks simultaneously, plan and anticipate, manage time well, think critically, and comport themselves in a professional and ethical mannerUse judgement to apply existing policies. Must be able to apply his/her knowledge of University policies to responsibilities. Must be able to read and interpret the intention of these policies to identify when certain actions compromise academic integrity, despite there not being a clear policy for each and every possible caseUse own discretion and ingenuity for resolutionDemonstrated ability to work well under time constraints to meet deadlinesHigh volume of work must be produced efficiently and accuratelyPreferred Qualifications:Previous experience working with: Colleague, WebI, Informer, ServiceNow, Qualtrics, Excel, Perceptive Content, Salesforce, and Credential SolutionsWork Hours:Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed.A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
Night Flight Operations Supervisor, Part Time
Southern New Hampshire University is currently seeking a Night Flight Operations Supervisor. The Night Flight Operations Supervisor is responsible for the safe transition of aircraft into and out of SNHU aviation facilities, as well as to provide flight following for all SNHU student-related flights. Additionally, the Night Flight Operations Supervisor will ensure that all SNHU student-flights are conducted at the highest level of safety possible, and will be responsible for activating the AOM Emergency Operations Manual (EOM) protocol, as needed.Essential responsibilities of this position include the following:Responsible for answering SNHU Dispatch phone and email inquiriesSupervises the SNHU Aviation Center during night operations, and screens any visitors or student groupsResponsible for supervising night flight operations, as well as providing "flight following" for all SNHU student flightsWatches student schedule and assists with filling and changing flight blocks, as neededEnsures all students follow SNHU and vendor partner safety protocolsResponsible for ensuring the safe movement of aircraft into and out of the SNHU hangarChecks and scans SNHU student records into Perceptive Content or other record keeping systemExecutes emergency operations procedures via the SNHU Emergency Operations ManualFollows the SNHU Aviation Center closing checklist to ensure that the facility is clean and secureAdditional tasks as directed by the Assistant Dean of AviationMinimum Qualifications:High school diploma or equivalent experiencePreferred Qualifications:An Associates or Bachelor's Degree in an Aviation or Management related field is preferredPrevious Dispatching or Aviation Experience is preferredFlight Instructor or Professional Pilot experience is highly preferredWork Hours:Monday through Friday, 5:00pm to 10:00pm with flexibility to meet business demands as needed.A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
Night Flight Operations Supervisor, Part Time
Southern New Hampshire University is currently seeking a Night Flight Operations Supervisor. The Night Flight Operations Supervisor is responsible for the safe transition of aircraft into and out of SNHU aviation facilities, as well as to provide flight following for all SNHU student-related flights. Additionally, the Night Flight Operations Supervisor will ensure that all SNHU student-flights are conducted at the highest level of safety possible, and will be responsible for activating the AOM Emergency Operations Manual (EOM) protocol, as needed.Essential responsibilities of this position include the following:Responsible for answering SNHU Dispatch phone and email inquiriesSupervises the SNHU Aviation Center during night operations, and screens any visitors or student groupsResponsible for supervising night flight operations, as well as providing "flight following" for all SNHU student flightsWatches student schedule and assists with filling and changing flight blocks, as neededEnsures all students follow SNHU and vendor partner safety protocolsResponsible for ensuring the safe movement of aircraft into and out of the SNHU hangarChecks and scans SNHU student records into Perceptive Content or other record keeping systemExecutes emergency operations procedures via the SNHU Emergency Operations ManualFollows the SNHU Aviation Center closing checklist to ensure that the facility is clean and secureAdditional tasks as directed by the Assistant Dean of AviationMinimum Qualifications:High school diploma or equivalent experiencePreferred Qualifications:An Associates or Bachelor's Degree in an Aviation or Management related field is preferredPrevious Dispatching or Aviation Experience is preferredFlight Instructor or Professional Pilot experience is highly preferredWork Hours:Monday through Friday, 5:00pm to 10:00pm with flexibility to meet business demands as needed.A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
Student Experience Coordinator
Southern New Hampshire University is currently seeking a Student Experience Coordinator. The Student Experience Coordinator is responsible for supporting the advising and student success department in the areas of processing course withdrawals, managing live chat support, processes appropriate student paperwork, and performs other administrative duties and handling special projects, as assigned.Essential Duties and Responsibilities:Provides accurate basic information to students through live chat platform in the areas of: admissions, student finance, and advising; ensure timely follow up with any inquiry/student requiring handoff to university constituents (ie: advising, admissions, One Stop)Manage special projects for the student success team, including performing administrative duties as neededMay process student paperwork as required by the Director of Student Experience Support ServicesOrient new and prospective students to online tools, such as Brightspace; and orient to available University support services (ie: library, online tutoring, Disability Services, Career Services, etc.)Makes changes to student data in a manner that is accurate and timely. Understands processing functions and is able to provide ideas for improvement or adjustmentExpress oneself clearly in business writing and verbal communication with fellow colleaguesCompletely understands SNHU policy and how it will affect students. Student Experience Coordinator is capable of communicating policy in a way that is easily understandable to all constituentsAssigning new students to appropriate academic advisor. Will review student loads and make determinations for which Advisor will be assigned the student. Processing and updating appropriate changes and paperwork as directed by advisors including readmit forms and internal transfersDemonstrates a strong commitment to meeting the needs of co-workers, faculty, managers, or the SNHU community, striving to ensure their full satisfactionIncrease effectiveness by setting and following individual goals and organizational goalsAttendance, punctuality, reliability and onsite presence are essential functions of this roleOther duties, responsibilities or activities may be assigned at any time with or without noticeMinimum Qualifications:1+ - 2 years' experience working in higher education student services or related customer service roleDegree(s)AssociatesEquivalent of experience in lieu of degree acceptablePreferred Qualifications:1+-2 years of experience in higher educationWork Hours: Monday - 8-4:30Tuesday - 8-4:30Wednesday - 12:30-9:00Thursday - 8-4:30Friday - 8-4:30A background check is required for employment. Please submit a cover letter, in addition to your resume, with your applicationWhy Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
Student Experience Coordinator
Southern New Hampshire University is currently seeking a Student Experience Coordinator. The Student Experience Coordinator is responsible for supporting the advising and student success department in the areas of processing course withdrawals, managing live chat support, processes appropriate student paperwork, and performs other administrative duties and handling special projects, as assigned.Essential Duties and Responsibilities:Provides accurate basic information to students through live chat platform in the areas of: admissions, student finance, and advising; ensure timely follow up with any inquiry/student requiring handoff to university constituents (ie: advising, admissions, One Stop)Manage special projects for the student success team, including performing administrative duties as neededMay process student paperwork as required by the Director of Student Experience Support ServicesOrient new and prospective students to online tools, such as Brightspace; and orient to available University support services (ie: library, online tutoring, Disability Services, Career Services, etc.)Makes changes to student data in a manner that is accurate and timely. Understands processing functions and is able to provide ideas for improvement or adjustmentExpress oneself clearly in business writing and verbal communication with fellow colleaguesCompletely understands SNHU policy and how it will affect students. Student Experience Coordinator is capable of communicating policy in a way that is easily understandable to all constituentsAssigning new students to appropriate academic advisor. Will review student loads and make determinations for which Advisor will be assigned the student. Processing and updating appropriate changes and paperwork as directed by advisors including readmit forms and internal transfersDemonstrates a strong commitment to meeting the needs of co-workers, faculty, managers, or the SNHU community, striving to ensure their full satisfactionIncrease effectiveness by setting and following individual goals and organizational goalsAttendance, punctuality, reliability and onsite presence are essential functions of this roleOther duties, responsibilities or activities may be assigned at any time with or without noticeMinimum Qualifications:1+ - 2 years' experience working in higher education student services or related customer service roleDegree(s)AssociatesEquivalent of experience in lieu of degree acceptablePreferred Qualifications:1+-2 years of experience in higher educationWork Hours: Monday - 8-4:30Tuesday - 8-4:30Wednesday - 12:30-9:00Thursday - 8-4:30Friday - 8-4:30A background check is required for employment. Please submit a cover letter, in addition to your resume, with your applicationWhy Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
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