MSC Industrial Supply
We partner with our customers to drive their success by improving the efficiency of their operations and the quality of their products.
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Who We Are

People. Collaboration. Insight. That’s how you build something that works.

With more than a million product offerings and 75+ years of experience, MSC, a Fortune 1000 company, is a leading North American distributor of metalworking and maintenance, repair, and operations products and services. We help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ associates achieve their potential. Our environment is fast-paced, dynamic and team-oriented. We offer an inclusive workplace, with people you like and leaders you can respect.

What You Can Expect

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When you join our team, you will receive appreciation for your contributions, training and professional development opportunities, and a variety of benefits to support you and your family’s health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Why Work Here

Community Focus

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Supporting the communities where we live and work is an MSC legacy established by our founder, Sid Jacobson, and remains at the heart of our company. We are committed to making a positive contribution to our communities by giving our time, talent and resources through partnerships with numerous outreach organizations.

Job openings

Software Developer
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :4450Employment Type :Full Time Job Category :Information Technology Work Location :Melville, NY (CSC)State or Province :New York (US-NY) Potential WorkLocation :United States : New York : Melville || United States : North Carolina : DavidsonBRIEF POSITION SUMMARY: As a Software Developer at MSC you will work in a team environment to develop innovative solutions to complex business problems. Utilizing R&D, rapid prototyping and other collaborative development techniques you will create solutions that add business value and create competitive advantage for MSC. You will have the opportunity to apply your development skills in a challenging and dynamic environment utilizing leading languages and technologies.DUTIES and RESPONSIBILITIES:Build really great software that your customers love to use.Ensures written code will not only meet requirements but will perform and scale by applying software engineering discipline to all codes done.Ensures code is supportable, maintainable and reusable by others.Applies quality assurance and debugging techniques for defect identification and resolution before they make it to production.Ensures successful production delivery by automating the build and delivery process via DevOps.Keeps current with new technology and techniques for solving business problemsUnderstands the business and act like an owner. MSC’s success is your success and technology is an integral part of driving growth, efficiency and competitive advantage.Fosters the MSC Culture in the department and through the company to ensure unity of purpose and fulfillment of MSC’s mission.Participation in special projects and performs additional duties as requiredEDUCATION and EXPERIENCE:Degree in computer science or related discipline or equivalent experience required.TECHNICAL SKILLS: Solid understanding of object oriented programming and functional programming concepts with knowledge of an object oriented programming language such as Java, Swift, C#, C++ required.Exposure to web development and web oriented technologies with knowledge of HTML, Python, CSS, Javascript required.Knowledge of query languages to relational or no-SQL database required.Basic understanding of computer science concepts including hardware architecture, database, networking, computer languages, and operating systems.Hands-on experience through coursework or internshipCOMPETENCIES:Make your case by exercising good communications skills and delivering messages in a clear, compelling and concise manner.Take the initiative by being self-motivated and having a strong drive to build and deliver solutions that meet or exceed customer expectations.Think creatively, have high standards and set aggressive goals. Pursue everything with energy and focus on obtaining set goals.Connect and work collaboratively with others within and outside the organization.Challenge yourself by taking on new assignments in or outside of the workgroup.Learn and improve by adapting to changing business needs and accepting feedbackBe empowered by working through ambiguity to successfully develop great business solutions.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time are required.Why MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
Software Developer
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :4450Employment Type :Full Time Job Category :Information Technology Work Location :Melville, NY (CSC)State or Province :New York (US-NY) Potential WorkLocation :United States : New York : Melville || United States : North Carolina : DavidsonBRIEF POSITION SUMMARY: As a Software Developer at MSC you will work in a team environment to develop innovative solutions to complex business problems. Utilizing R&D, rapid prototyping and other collaborative development techniques you will create solutions that add business value and create competitive advantage for MSC. You will have the opportunity to apply your development skills in a challenging and dynamic environment utilizing leading languages and technologies.DUTIES and RESPONSIBILITIES:Build really great software that your customers love to use.Ensures written code will not only meet requirements but will perform and scale by applying software engineering discipline to all codes done.Ensures code is supportable, maintainable and reusable by others.Applies quality assurance and debugging techniques for defect identification and resolution before they make it to production.Ensures successful production delivery by automating the build and delivery process via DevOps.Keeps current with new technology and techniques for solving business problemsUnderstands the business and act like an owner. MSC’s success is your success and technology is an integral part of driving growth, efficiency and competitive advantage.Fosters the MSC Culture in the department and through the company to ensure unity of purpose and fulfillment of MSC’s mission.Participation in special projects and performs additional duties as requiredEDUCATION and EXPERIENCE:Degree in computer science or related discipline or equivalent experience required.TECHNICAL SKILLS: Solid understanding of object oriented programming and functional programming concepts with knowledge of an object oriented programming language such as Java, Swift, C#, C++ required.Exposure to web development and web oriented technologies with knowledge of HTML, Python, CSS, Javascript required.Knowledge of query languages to relational or no-SQL database required.Basic understanding of computer science concepts including hardware architecture, database, networking, computer languages, and operating systems.Hands-on experience through coursework or internshipCOMPETENCIES:Make your case by exercising good communications skills and delivering messages in a clear, compelling and concise manner.Take the initiative by being self-motivated and having a strong drive to build and deliver solutions that meet or exceed customer expectations.Think creatively, have high standards and set aggressive goals. Pursue everything with energy and focus on obtaining set goals.Connect and work collaboratively with others within and outside the organization.Challenge yourself by taking on new assignments in or outside of the workgroup.Learn and improve by adapting to changing business needs and accepting feedbackBe empowered by working through ambiguity to successfully develop great business solutions.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time are required.Why MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
Technical Solutions Architect
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :4449Employment Type :Full Time Job Category :Information Technology Work Location :Melville, NY (CSC)State or Province :New York (US-NY) Potential WorkLocation :United States : New York : Melville || United States : North Carolina : DavidsonBRIEF POSITION SUMMARY: As a Technical Solution Architect at MSC you represent the best in your field. You will demonstrate your expert development skills by working independently and collaboratively on innovative solutions to complex business problems. Utilizing Agile, rapid prototyping and other collaborative development techniques you will create solutions that add business value and create competitive advantage for MSC. You will demonstrate technical leadership by teaching and coaching others, collaborating with peers and proposing new standards on system design and coding techniques, driving technical conversations and crafting creative solutions to challenging business problems.In addition to architecting great software solutions, you will be expected to drive improvements, establish project milestones, assist with planning and resource scheduling and make decisions which will shape the work-stream and outcome of a project. By applying your development, technical expertise and leadership skills you can have a positive impact on MSC’s software development capabilities.DUTIES and RESPONSIBILITIES:Great software starts with great design. As an expert Technical Architect, you are leading the software design effort, decomposing problems into their simplest forms, applying abstraction and encapsulation to craft solutions that will perform and scale while meeting the business requirements.Software development is a team sport. As a Technical Architect, not only are you making great plays for the team, but you are coaching the rest of the team to make great plays too. Use your experience and leadership skills to create designs, unravel tough technical problems and allow the team to punch above their weight.Lead the architecture design and support for the enterprise application portfolio, including third-party and custom applications for enterprise-wide capabilities.Ensure technical designs comply with MSC standards as well as architecture guiding principles and propose changes to existing standards or introduce new standards when existing standards are not able to meet the needs of new technologies.Work with other architects on enterprise-wide IT strategies and technologies.Design solutions for high availability and disaster recovery.Evaluate and recommend application development and support technologies.Leads the development and implementation of foundational software libraries and tools used by application development teams across the enterprise.Be able to recognize forward-looking business needs along with industry, business and IT trends.Provides support for existing systems and processes for standard and custom solutions.Uses and promotes established Software Development Life Cycle (SDLC) standards, QA and change control procedures.Partners with Project Manager/Project Leader on all assignments.  Participates in IT technical design and development meetings to evaluate and recommend optimal solutions designed for high levels of data quality, integrity, performance, availability and reliabilityParticipation in special projects and performs additional duties as requiredGood to go. Getting software into production is hard. We know things can sometimes go wrong. As a Technical Architect, you need to use your experience and knowledge to analyze what could go wrong, help the team fix the problems and to be proactive to make sure when something does go wrong, you learn from them and get better. You are demonstrating a structured, fact-based approach to problems under sub-optimal conditions. When times are tough, the team looks to you to help guide them through.Stay sharp. Technology moves fast, keeping yourself and the team up on the latest techniques and technologies is the expectation. As a Technical Architect you will be responsible for learning and sharing what you have learned on the latest trends and directions in technology. Demonstrate your technical expertise to others by blogging, conducting Lunch and Learns, developing proof of concepts, and making suggestions how technology can be used in everyday projects.Understand the business and act like an owner. Interact with business partners, develop a network and understand the “Why”. MSC’s success is your success and technology is an integral part of driving growth, efficiency and competitive advantage. Be part of the plan. Use your expert knowledge to help build a successful plan. Your decisions will help drive the work and plans of others.EDUCATION and EXPERIENCE:Degree in computer science or related discipline10+ years of IT experience with at least 5 years in a lead design or architectural capacity.TECHNICAL SKILLS:Proven track record of designing software systems to solve complex business problems. Able to utilize design methodologies such as water fall, agile, Feature driven development, etc.Clear understanding of object-oriented design principles.Experience with high-volume transactional systems.Strong database design and implementation knowledge.Adept at producing architectural diagrams and presentations for use in communication with various levels of management both the business and IT.Ability to design and communicate external and internal architectural perspectives of well-encapsulated systems (e.g. Service Oriented Architecture, Container based Services, micro-services, MVC.Advanced understanding of object-oriented programming and functional programming concepts with knowledge of an object-oriented programming language such as Java, Swift, C#, C++ required.Proven track record of with web development and web-oriented technologies with experience implementing systems utilizing web technologies such as HTML, Python, CSS, Java, Swift, C#, C++ or JavaScript.Proven track record of with development and technologies with experience implementing software on PowerSeries (aka iSeries) utilizing technologies such as RPGILE, CL, embedded SQL, Restful APIS, and developed/use frameworks on the platform.Ability to work with testing organizations for test case development, test case execution and defect resolution. Experience with test case automation tools such as Selenium, Junit, StormRunner, Quality Center, etc.Experience implementing systems utilizing query languages to relational or no-SQL database required. Advanced understanding of computer science concepts including hardware architecture, database, networking, computer languages, and operating systems. COMPETENCIES:Demonstrate your ability to understand the business with effective and timely communications with your business partners. Understand your audience and tailor your message for your audience. Demonstrate good communication by listening to all sides of the story. Move the ball forward by leveraging your internal networks.Be a self-starter by seizing new opportunities, stepping up and handling tough issues and showing a can-do attitude in good times and bad. Energize and engage the team by leading by example.Think creatively, have high standards and set aggressive goals. Pursue everything with energy and focus on obtaining set goals. Pushes through setbacks to achieve objectives and demonstrates a track record of exceeding goals. Demonstrate leadership by pushing yourself and others to achieve more.Connect and work collaboratively with others within and outside the organization. Demonstrate leadership while working collaboratively by representing your own point of view while being fair to others and giving credit to all who have had a part. Gain the trust of your peers while collaborating on objectives.Challenge yourself by taking on new assignments in or outside of the workgroup. Manage multiple and interdependent work streams in a controlled and disciplined manner. Learn and improve by adapting to changing business needs and accepting feedback. Identify improvement opportunities and coach others to improve their performance.Be empowered by working through ambiguity to successfully develop great business solutions. Demonstrate your technical leadership by getting to the why of the problem. Make sound decisions in absence of solid information. Show wisdom and judgement by considering all relevant factors and work to the best solution not necessarily a perfect solution. Demonstrate that you understand the 80/20 rule and when it should be applied.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time are required.Why MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
Technical Solutions Architect
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :4449Employment Type :Full Time Job Category :Information Technology Work Location :Melville, NY (CSC)State or Province :New York (US-NY) Potential WorkLocation :United States : New York : Melville || United States : North Carolina : DavidsonBRIEF POSITION SUMMARY: As a Technical Solution Architect at MSC you represent the best in your field. You will demonstrate your expert development skills by working independently and collaboratively on innovative solutions to complex business problems. Utilizing Agile, rapid prototyping and other collaborative development techniques you will create solutions that add business value and create competitive advantage for MSC. You will demonstrate technical leadership by teaching and coaching others, collaborating with peers and proposing new standards on system design and coding techniques, driving technical conversations and crafting creative solutions to challenging business problems.In addition to architecting great software solutions, you will be expected to drive improvements, establish project milestones, assist with planning and resource scheduling and make decisions which will shape the work-stream and outcome of a project. By applying your development, technical expertise and leadership skills you can have a positive impact on MSC’s software development capabilities.DUTIES and RESPONSIBILITIES:Great software starts with great design. As an expert Technical Architect, you are leading the software design effort, decomposing problems into their simplest forms, applying abstraction and encapsulation to craft solutions that will perform and scale while meeting the business requirements.Software development is a team sport. As a Technical Architect, not only are you making great plays for the team, but you are coaching the rest of the team to make great plays too. Use your experience and leadership skills to create designs, unravel tough technical problems and allow the team to punch above their weight.Lead the architecture design and support for the enterprise application portfolio, including third-party and custom applications for enterprise-wide capabilities.Ensure technical designs comply with MSC standards as well as architecture guiding principles and propose changes to existing standards or introduce new standards when existing standards are not able to meet the needs of new technologies.Work with other architects on enterprise-wide IT strategies and technologies.Design solutions for high availability and disaster recovery.Evaluate and recommend application development and support technologies.Leads the development and implementation of foundational software libraries and tools used by application development teams across the enterprise.Be able to recognize forward-looking business needs along with industry, business and IT trends.Provides support for existing systems and processes for standard and custom solutions.Uses and promotes established Software Development Life Cycle (SDLC) standards, QA and change control procedures.Partners with Project Manager/Project Leader on all assignments.  Participates in IT technical design and development meetings to evaluate and recommend optimal solutions designed for high levels of data quality, integrity, performance, availability and reliabilityParticipation in special projects and performs additional duties as requiredGood to go. Getting software into production is hard. We know things can sometimes go wrong. As a Technical Architect, you need to use your experience and knowledge to analyze what could go wrong, help the team fix the problems and to be proactive to make sure when something does go wrong, you learn from them and get better. You are demonstrating a structured, fact-based approach to problems under sub-optimal conditions. When times are tough, the team looks to you to help guide them through.Stay sharp. Technology moves fast, keeping yourself and the team up on the latest techniques and technologies is the expectation. As a Technical Architect you will be responsible for learning and sharing what you have learned on the latest trends and directions in technology. Demonstrate your technical expertise to others by blogging, conducting Lunch and Learns, developing proof of concepts, and making suggestions how technology can be used in everyday projects.Understand the business and act like an owner. Interact with business partners, develop a network and understand the “Why”. MSC’s success is your success and technology is an integral part of driving growth, efficiency and competitive advantage. Be part of the plan. Use your expert knowledge to help build a successful plan. Your decisions will help drive the work and plans of others.EDUCATION and EXPERIENCE:Degree in computer science or related discipline10+ years of IT experience with at least 5 years in a lead design or architectural capacity.TECHNICAL SKILLS:Proven track record of designing software systems to solve complex business problems. Able to utilize design methodologies such as water fall, agile, Feature driven development, etc.Clear understanding of object-oriented design principles.Experience with high-volume transactional systems.Strong database design and implementation knowledge.Adept at producing architectural diagrams and presentations for use in communication with various levels of management both the business and IT.Ability to design and communicate external and internal architectural perspectives of well-encapsulated systems (e.g. Service Oriented Architecture, Container based Services, micro-services, MVC.Advanced understanding of object-oriented programming and functional programming concepts with knowledge of an object-oriented programming language such as Java, Swift, C#, C++ required.Proven track record of with web development and web-oriented technologies with experience implementing systems utilizing web technologies such as HTML, Python, CSS, Java, Swift, C#, C++ or JavaScript.Proven track record of with development and technologies with experience implementing software on PowerSeries (aka iSeries) utilizing technologies such as RPGILE, CL, embedded SQL, Restful APIS, and developed/use frameworks on the platform.Ability to work with testing organizations for test case development, test case execution and defect resolution. Experience with test case automation tools such as Selenium, Junit, StormRunner, Quality Center, etc.Experience implementing systems utilizing query languages to relational or no-SQL database required. Advanced understanding of computer science concepts including hardware architecture, database, networking, computer languages, and operating systems. COMPETENCIES:Demonstrate your ability to understand the business with effective and timely communications with your business partners. Understand your audience and tailor your message for your audience. Demonstrate good communication by listening to all sides of the story. Move the ball forward by leveraging your internal networks.Be a self-starter by seizing new opportunities, stepping up and handling tough issues and showing a can-do attitude in good times and bad. Energize and engage the team by leading by example.Think creatively, have high standards and set aggressive goals. Pursue everything with energy and focus on obtaining set goals. Pushes through setbacks to achieve objectives and demonstrates a track record of exceeding goals. Demonstrate leadership by pushing yourself and others to achieve more.Connect and work collaboratively with others within and outside the organization. Demonstrate leadership while working collaboratively by representing your own point of view while being fair to others and giving credit to all who have had a part. Gain the trust of your peers while collaborating on objectives.Challenge yourself by taking on new assignments in or outside of the workgroup. Manage multiple and interdependent work streams in a controlled and disciplined manner. Learn and improve by adapting to changing business needs and accepting feedback. Identify improvement opportunities and coach others to improve their performance.Be empowered by working through ambiguity to successfully develop great business solutions. Demonstrate your technical leadership by getting to the why of the problem. Make sound decisions in absence of solid information. Show wisdom and judgement by considering all relevant factors and work to the best solution not necessarily a perfect solution. Demonstrate that you understand the 80/20 rule and when it should be applied.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time are required.Why MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
Field Solutions Manager I
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :4474Employment Type :Full Time Job Category :Field Service Operations Work Location :Harahan, LAState or Province :Louisiana (US-LA) Potential WorkLocation :United States : Louisiana : Harahan || United States : Louisiana : ShreveportBRIEF POSITION SUMMARY:Under the direction of the Field Service Leader, supervises the VMIS team to ensure customer satisfaction, associate development, and the achievement of goalsDUTIES and RESPONSIBILITIES:Tracks expenses for the VMIS’s as well as other financial concerns through budgetary and other analysis to ensure adherence to budgetary parameters. Takes corrective action to ensure budget alignment.Represents MSC when necessary at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectationsContinuously reviews operational performance metrics to ensure the VMIS team is achieving results; coaches’ teams to maintain results.Visits customers along with VMIS to assess needs, review progress of solutions related programs, and develop a relationship with customers.Works with Routing Administrator to plan the appropriate customer route ensuring optimum levels of service are achieved in a time efficient manner.Assists in the training of VMIS in planning and solutions implementation.Responsible for conducting due diligence for VMIS complaints to ensure proper documentation and presents finding to the Field Service Leader.Routinely monitors the VMIS call planners and routing software to ensure they are being maintained.Maintains accurate records ensuring the VMIS team follow all company policies and procedures documented in the associate handbook and takes corrective action when necessaryManage implementation of solutions and system enhancements through collaboration with various business owners.Onboarding new associates including Interviewing, training, and developing weekly schedule.Monitors workflow across all available VMIS and trains all associates cross functionally to ensure the needs of the internal and external customer are met in a timely manner.Work with key field stakeholders to drive program compliance.Collaborate on the conception, production, and implementation of internal and external programs aimed at improving metrics.Supports the retention of solutions in established customers.Works in conjunction with Field Sales Managers to ensure properly servicing internal and external customers.Supervises all administrative reporting related to the VMIS team.Performs, under the general guidance of the Field Service Leader, all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring, termination, review and development of Associates.Drives the MSC Culture in the Branch and throughout the company to insure unity of purpose and fulfillment of MSC’s mission.Participation in special projects and performs additional duties as requiredEDUCATION and EXPERIENCE:Bachelor’s degree and/or equivalent work experience is required.Customer service experience including one year of related industry experience required.At least one year of previous supervisory experience is strongly preferred.Two years of Service Representative experience preferred.SKILLS:Excellent verbal and written communication skills required.Excellent Time Management and organization skills required.Driver of execution, ability to work through complex situations.Financial planning skills required.Computer literacy and proficiency in word processing and spreadsheet software such as Microsoft Office is required.Experience managing within larger geographical areas of responsibility is preferred.OTHER REQUIREMENTS:A valid driver’s license is required.Up to 60% travel is required.Why MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
Field Solutions Manager I
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :4474Employment Type :Full Time Job Category :Field Service Operations Work Location :Harahan, LAState or Province :Louisiana (US-LA) Potential WorkLocation :United States : Louisiana : Harahan || United States : Louisiana : ShreveportBRIEF POSITION SUMMARY:Under the direction of the Field Service Leader, supervises the VMIS team to ensure customer satisfaction, associate development, and the achievement of goalsDUTIES and RESPONSIBILITIES:Tracks expenses for the VMIS’s as well as other financial concerns through budgetary and other analysis to ensure adherence to budgetary parameters. Takes corrective action to ensure budget alignment.Represents MSC when necessary at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectationsContinuously reviews operational performance metrics to ensure the VMIS team is achieving results; coaches’ teams to maintain results.Visits customers along with VMIS to assess needs, review progress of solutions related programs, and develop a relationship with customers.Works with Routing Administrator to plan the appropriate customer route ensuring optimum levels of service are achieved in a time efficient manner.Assists in the training of VMIS in planning and solutions implementation.Responsible for conducting due diligence for VMIS complaints to ensure proper documentation and presents finding to the Field Service Leader.Routinely monitors the VMIS call planners and routing software to ensure they are being maintained.Maintains accurate records ensuring the VMIS team follow all company policies and procedures documented in the associate handbook and takes corrective action when necessaryManage implementation of solutions and system enhancements through collaboration with various business owners.Onboarding new associates including Interviewing, training, and developing weekly schedule.Monitors workflow across all available VMIS and trains all associates cross functionally to ensure the needs of the internal and external customer are met in a timely manner.Work with key field stakeholders to drive program compliance.Collaborate on the conception, production, and implementation of internal and external programs aimed at improving metrics.Supports the retention of solutions in established customers.Works in conjunction with Field Sales Managers to ensure properly servicing internal and external customers.Supervises all administrative reporting related to the VMIS team.Performs, under the general guidance of the Field Service Leader, all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring, termination, review and development of Associates.Drives the MSC Culture in the Branch and throughout the company to insure unity of purpose and fulfillment of MSC’s mission.Participation in special projects and performs additional duties as requiredEDUCATION and EXPERIENCE:Bachelor’s degree and/or equivalent work experience is required.Customer service experience including one year of related industry experience required.At least one year of previous supervisory experience is strongly preferred.Two years of Service Representative experience preferred.SKILLS:Excellent verbal and written communication skills required.Excellent Time Management and organization skills required.Driver of execution, ability to work through complex situations.Financial planning skills required.Computer literacy and proficiency in word processing and spreadsheet software such as Microsoft Office is required.Experience managing within larger geographical areas of responsibility is preferred.OTHER REQUIREMENTS:A valid driver’s license is required.Up to 60% travel is required.Why MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
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