CVS Health
We are a pharmacy innovation company with a simple and clear purpose: Helping people on their path to better health.
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Bring Fresh, New Ideas

Every day we seek out and implement new solutions from colleagues from all walks of life. Get ready to think much, much bigger.

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Our Company's Diversity Story

  • Workforce Representation: Reflecting the marketplace we serve and the demographics of our communities.
  • Colleague Engagement: Leveraging workplace relationships by creating and sustaining a culture of inclusion.
  • Talent Systems: Creating and optimizing policies, practices, programs and procedures that enable talent management.
  • Marketplace Strategic Diversity Management: Ensuring alignment with and engagement of all key external customers, clients and communities

Can A Veteran Keep Serving?

We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard.

We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.

 

Opportunities at CVS Health

Operations Supervisor
Job DescriptionAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:1. Management* Work effectively with store management and store crews* Supervise the store's crew through assigning, directing and following up of allactivities* Effectively communicate information both to and from store management and crews2. Customer Service* Assist customers with their questions, problems and complaints* Promote CVS customer service culture. (Greet, offer help, and thank)* Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers*Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)* Maintain customer/patient confidentiality3. Merchandise/Presentation* Price merchandise* Stock shelves* Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise* Support the planning, execute the display and maintenance of off-shelf merchandise*Required QualificationsDeductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred QualificationsExperience as a retail supervisorEducationHigh school diploma or equivalent preferredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Operations Supervisor
Job DescriptionAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:1. Management* Work effectively with store management and store crews* Supervise the store's crew through assigning, directing and following up of allactivities* Effectively communicate information both to and from store management and crews2. Customer Service* Assist customers with their questions, problems and complaints* Promote CVS customer service culture. (Greet, offer help, and thank)* Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers*Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)* Maintain customer/patient confidentiality3. Merchandise/Presentation* Price merchandise* Stock shelves* Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise* Support the planning, execute the display and maintenance of off-shelf merchandise*Required QualificationsDeductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision, and influencing skills Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred QualificationsExperience as a retail supervisorEducationHigh school diploma or equivalent preferredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Senior Program Management Advisor
Job DescriptionAs a Program Manager you will be a key member of a team providing strategic solutions and evaluating processes and technologies to make business recommendations to meet CVS goals and objectives. You will be responsible for coordinating, managing, and planning multiple projects and initiatives for areas across the organization to ensure on-time, on-budget program delivery. Additionally, you will help define future business automation direction. This position will partner with business analysts and technical leads to understand the business problem and determine the appropriate methodology to deliver it. You will be responsible for understanding the business case and ensuring the plan, schedule, resources, and overall approach will meet the objectives. The team works closely with internal and external partners to deliver key strategic projects and proof of concepts. Innovative, analytical, energetic, problem solver - if this describes you, then become part of our "go-to team"!As part of the Operational Transformation and Intelligent Automation Team, you will work with key systems across the PBM and Retail businesses, leading automation and process improvement activities and evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate has the ability to lead and coordinate initiatives across multiple stakeholders and teams, document and communicate the objectives and milestones of the program effectively, and understands processes from both a business and technical perspective. Understanding, analyzing and decrypting complex processes is key to the team's ability to define and implement industry leading solutions to improve the customer experience.Additional responsibilities of the Program Manager include: - Defines program scope, resource requirements, budget, timeline, deliverables, dependencies, milestones, and plans- Maintains focus on program risks and interdependencies across the life cycle, making contingency plans to proactively address issues that pose risk to budget, schedule, and scope- Engages cross-functional leaders across all business areas to determine effective Root Cause Analysis, short-and long-term solutions, and remediation. Drives results and resolve issues including the ability to assess and course-correct as necessary. - Facilitates internal and external meetings ensuring clear, complete, thorough, and consistent documentation of status, issues, risks, budget, key decisions, root cause and final resolution. - Oversees the technology/vendor selection and facilitates vendor management - Displays strong organizational skills with attention to detail evidenced through sound analytical skills- Displays strong initiative, addressing issues without prompting - Understands Business Architecture and Technical Solution Architecture, working with IT and external partners to evaluate and implement new technologies - Prepares and presents presentations to key leadership and stakeholdersRequired Qualifications8+ years of experience as a program manager including the following:- 3+ years of direct or indirect leadership experience - 3+ years of proven experience in negotiation and conflict management at the senior executive level.Preferred QualificationsExperience with AI (ML, NLP, DL) and RPA technologies- Specific Pharmacy Benefit Management (PBM) and/or healthcare experience - Process re-engineering or reliability engineeringEducationVerifiable Bachelor's degree required. Degree in Computer Science or equivalent strongly preferred. PMP and/or SAFe certification desired.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Senior Program Management Advisor
Job DescriptionAs a Program Manager you will be a key member of a team providing strategic solutions and evaluating processes and technologies to make business recommendations to meet CVS goals and objectives. You will be responsible for coordinating, managing, and planning multiple projects and initiatives for areas across the organization to ensure on-time, on-budget program delivery. Additionally, you will help define future business automation direction. This position will partner with business analysts and technical leads to understand the business problem and determine the appropriate methodology to deliver it. You will be responsible for understanding the business case and ensuring the plan, schedule, resources, and overall approach will meet the objectives. The team works closely with internal and external partners to deliver key strategic projects and proof of concepts. Innovative, analytical, energetic, problem solver - if this describes you, then become part of our "go-to team"!As part of the Operational Transformation and Intelligent Automation Team, you will work with key systems across the PBM and Retail businesses, leading automation and process improvement activities and evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate has the ability to lead and coordinate initiatives across multiple stakeholders and teams, document and communicate the objectives and milestones of the program effectively, and understands processes from both a business and technical perspective. Understanding, analyzing and decrypting complex processes is key to the team's ability to define and implement industry leading solutions to improve the customer experience.Additional responsibilities of the Program Manager include: - Defines program scope, resource requirements, budget, timeline, deliverables, dependencies, milestones, and plans- Maintains focus on program risks and interdependencies across the life cycle, making contingency plans to proactively address issues that pose risk to budget, schedule, and scope- Engages cross-functional leaders across all business areas to determine effective Root Cause Analysis, short-and long-term solutions, and remediation. Drives results and resolve issues including the ability to assess and course-correct as necessary. - Facilitates internal and external meetings ensuring clear, complete, thorough, and consistent documentation of status, issues, risks, budget, key decisions, root cause and final resolution. - Oversees the technology/vendor selection and facilitates vendor management - Displays strong organizational skills with attention to detail evidenced through sound analytical skills- Displays strong initiative, addressing issues without prompting - Understands Business Architecture and Technical Solution Architecture, working with IT and external partners to evaluate and implement new technologies - Prepares and presents presentations to key leadership and stakeholdersRequired Qualifications8+ years of experience as a program manager including the following:- 3+ years of direct or indirect leadership experience - 3+ years of proven experience in negotiation and conflict management at the senior executive level.Preferred QualificationsExperience with AI (ML, NLP, DL) and RPA technologies- Specific Pharmacy Benefit Management (PBM) and/or healthcare experience - Process re-engineering or reliability engineeringEducationVerifiable Bachelor's degree required. Degree in Computer Science or equivalent strongly preferred. PMP and/or SAFe certification desired.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Business Analysis Advisor
Job DescriptionAs an Intelligent Automation Business Analyst you will be a strategic member of a team that provides strategic solutions, evaluates processes and technologies to make business recommendations to meet CVS goals and objectives. You will be responsible for analyzing business processes for multiple projects and initiatives for areas across the organization, as well as helping to define future business automation direction. This position analyzes and defines processes, metrics and systems to improve workflow and ensure highest quality standards are being achieved. The team works closely with internal and external partners to deliver key strategic projects/POC's, manage requirements and business process analysis using process mapping and mining tools and practices. Innovative, analytical, energetic, problem solver - if this describes you, then become part of our "go-to team"!As part of the Operational Transformation and Intelligent Automation Team, you will work with key systems across the PBM and Retail businesses, applying automation and process improvement analysis, evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate has the ability to lead and perform business analysis tasks and processes, can apply methods to gather and understand business processes based on the business users. Understand, analyze and decrypt complex processes is key to the team's ability to define and implement industry leading solutions to improve the customer experience.Additional responsibilities of the Business Analyst include: - Business problem identification - Review technical and non-technical requirements to help determine the Technology/Vendor selection process- Business presentations to key leadership and stakeholders- Working with IT and external partners to evaluate and implement new technologies - Review technical and non-technical requirements to help determine Vendor Management selection process- Understanding Process Redesign- Understanding Business Architecture and Technical Solution Architecture- Project experience with AI (ML, NLP, DL) and RPA technologiesRequired Qualifications5+ years as a functional business analyst including the following:-5+ years of data mining, processes analysis and documentation experience (using industry standard tools)- 3+ years of system architecture and enterprise solution understandingPreferred Qualifications- Advanced knowledge and working experience of system architecture, design and development.- Proven ability to be a contributing member on large projects - Proficient in analyzing complex systems (applications, data structures) and their associated relationships - Able to capture requirements and define business processes. - Skilled in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.)An ideal candidate would also have the following:- Previous experience working with ERP, CRM, UI applications and AI, ML, NLP and RPA technologies - Previous experience in understanding business processes and process analysis.- Previous experience with process mapping/mining tools.- Pharmacy Benefits Management (PBM), Retail Pharmacy and/or Healthcare experienceEducationVerifiable Bachelor's degree required. Degree in Computer Science or equivalent preferred.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Business Analysis Advisor
Job DescriptionAs an Intelligent Automation Business Analyst you will be a strategic member of a team that provides strategic solutions, evaluates processes and technologies to make business recommendations to meet CVS goals and objectives. You will be responsible for analyzing business processes for multiple projects and initiatives for areas across the organization, as well as helping to define future business automation direction. This position analyzes and defines processes, metrics and systems to improve workflow and ensure highest quality standards are being achieved. The team works closely with internal and external partners to deliver key strategic projects/POC's, manage requirements and business process analysis using process mapping and mining tools and practices. Innovative, analytical, energetic, problem solver - if this describes you, then become part of our "go-to team"!As part of the Operational Transformation and Intelligent Automation Team, you will work with key systems across the PBM and Retail businesses, applying automation and process improvement analysis, evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate has the ability to lead and perform business analysis tasks and processes, can apply methods to gather and understand business processes based on the business users. Understand, analyze and decrypt complex processes is key to the team's ability to define and implement industry leading solutions to improve the customer experience.Additional responsibilities of the Business Analyst include: - Business problem identification - Review technical and non-technical requirements to help determine the Technology/Vendor selection process- Business presentations to key leadership and stakeholders- Working with IT and external partners to evaluate and implement new technologies - Review technical and non-technical requirements to help determine Vendor Management selection process- Understanding Process Redesign- Understanding Business Architecture and Technical Solution Architecture- Project experience with AI (ML, NLP, DL) and RPA technologiesRequired Qualifications5+ years as a functional business analyst including the following:-5+ years of data mining, processes analysis and documentation experience (using industry standard tools)- 3+ years of system architecture and enterprise solution understandingPreferred Qualifications- Advanced knowledge and working experience of system architecture, design and development.- Proven ability to be a contributing member on large projects - Proficient in analyzing complex systems (applications, data structures) and their associated relationships - Able to capture requirements and define business processes. - Skilled in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.)An ideal candidate would also have the following:- Previous experience working with ERP, CRM, UI applications and AI, ML, NLP and RPA technologies - Previous experience in understanding business processes and process analysis.- Previous experience with process mapping/mining tools.- Pharmacy Benefits Management (PBM), Retail Pharmacy and/or Healthcare experienceEducationVerifiable Bachelor's degree required. Degree in Computer Science or equivalent preferred.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
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